Terms and Conditions

Patient Information

All patients are required to provide contact details, including address, telephone and email, in order to secure an appointment.

We ask that you bring a form of ID with you to your initial consultation.

For your initial consultation we recommend you arrive about 5 minutes before your appointment time.

As we are a medical clinic, we require all patients to complete a detailed medical history form at their first appointment; this is necessary for the consultation and treatment planning process.

If there is a change in medical history, it is the responsibility of the patient to inform the Doctor.

Please note that Perfect Eyes Ltd is the medical arm of Dr Shah Desai's practice. Perfect Skin Studio is the aesthetic arm of Dr Shah Desai's practice, and treatments will incur a VAT charge.

Please note that your personal data will be shared between both companies and all information will be treated as confidential and protected in accordance with Data Protection legislation.

Perfect Eyes Ltd New Patient Appointments

• A consultation fee is required to secure a comprehensive new patient assessment with Dr Shah Desai.
• Separate rates apply for second opinions, revision consultations, and follow-up appointments.
• All non-refundable consultation charges are not redeemable against treatment costs.
• Booking a consultation does not guarantee that Dr Shah Desai will take over your care.
• For revision consultations, all documents relating to previous treatments/surgery must be submitted to enquiries@perfecteyesltd.com prior to your appointment.

Perfect Skin Studio New Patient Appointments

• A consultation fee applies for assessments with an associate doctor.
• Follow-up or review consultation fees are also applicable.
• All non-refundable consultation charges are redeemable against treatment costs.
• Full payment of the consultation fee is required at the time of booking to mitigate administration costs and missed appointments.

Please arrive makeup free for your appointment to allow for clinical photography.

You are required to attend appointments alone, unless you require the assistance of a chaperone. Please contact us to discuss this prior to the appointment.

The building has disability facilities available (access ramp / toilet).

Should you require the assistance of an interpreter, please let us know in advance so that we can book this service for you.

Routine review appointments are offered after treatment with Toxin as a courtesy. No additional treatment or 'top up' is provided free of charge for fillers. Free top up for toxin is only offered within a review period of 2-3 weeks post treatment.

New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, we do not offer treatment on the first visit.

Please bring a form of ID to your initial consultation appointment.

Children

Please do not bring accompanying children to the clinic, as due to Health Care Commission regulations we are unable to allow anyone under the age of 18 into the clinic building.

Payment

• You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
• Payment is taken, in full, at the time of treatment.
• The clinic accepts all major debit and credit cards. We do not accept cash payment.
• Finance options are available, please ask the team for further details if it is something you'd like to discuss with us.
• A discretionary deposit will be taken for some treatments and in some circumstances.

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of:

• Consultation and assessment
• Provision of information and advice
• Safe treatment with evidence based products
• Follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service - factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products - we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations, or you change your mind after commencing treatment of a “package price” treatment.

Skin care products are non-returnable / non-refundable.

Complaints

Although Dr Shah-Desai seeks to offer you the highest level of service, if you do have cause for complaint please email enquiries@perfecteyesltd.com. Our complaints policy can be found here.